Updated: Jan 26
Supply chain management is a critical function that involves coordinating the flow of goods, services, and information from suppliers to customers. However, the fast-paced and complex nature of the supply chain can make it challenging for supply chain managers to keep up with the constant influx of emails.
Email overload is a common problem faced by many professionals, and supply chain managers are no exception. With the constant influx of emails, it can be challenging for managers to keep up and respond to important messages in a timely manner. This can lead to delays in decision-making, missed opportunities, and even errors in communication.
According to a survey conducted by Adobe, the average office worker receives about 120 emails per day, with the number increasing for higher-level positions. Specifically, the survey found that:
Entry-level employees receive an average of 109 emails per day
Mid-level employees receive an average of 121 emails per day
Executives receive an average of 143 emails per day
These numbers are likely to vary depending on the specific industry, company size, and other factors. However, it's clear that business managers, particularly those in higher-level positions, can receive a significant number of emails on a daily basis.
In addition, according to the Email Meter Benchmarks Report published in 2022, the industry receiving the most email was the logistics industry, as well as the industry sending the majority of emails.
In most cases, this involves coordinating the movement of goods and materials. It is necessary to collaborate and communicate with a variety of stakeholders, including suppliers, manufacturers, warehouses, transportation companies, and customers. In order to keep track of orders, shipments, and other details related to the movement of goods, logistics and supply chain professionals may need to send and receive a large number of emails. When dealing with such a large volume of emails, it’s even more important to keep everything well-prioritized and organized.
This intense email management can easily lead to situations like:
Decreased productivity: Spending a large amount of time reading and responding to emails can distract from other important tasks and responsibilities, leading to reduced productivity.
Increased stress and burnout: Managing a large volume of emails can be overwhelming and lead to increased stress and burnout among supply chain managers.
Decreased well-being: Studies have shown that excessive email use is associated with reduced well-being and an increased risk of burnout.
Miscommunications and errors: When emails are not managed effectively, important information can be missed or misunderstandings can occur, leading to miscommunications and errors within the supply chain.
Negative impact on the supply chain: If supply chain managers are overwhelmed by emails, it can lead to delays and disruptions in the flow of goods and information, negatively impacting the overall efficiency and effectiveness of the supply chain.
Lack of data creation: You can not improve what you can not manage as you can not manage what you can not measure. If you don't have control over the data and the right visualization of that, it gets harder to manage it.
To combat email overload, supply chain managers can implement some strategies:
Reduce the number of exchanged emails
Implement a tool that allows you to drastically reduce the number of emails. Tools are designed to create a call to action, where your attention is driven to only what requests your attention. On top of all, data that would have been lost in your email is collected for your later analysis.
Set aside specific times of the day to check and respond to emails.
Rather than constantly checking and responding throughout the day. This can help managers stay on top of their inboxes while still having time to focus on other important tasks. All critical emails should not be an email, but rather an alert coming from a specific tool.
Organize and prioritize messages by using email filters and labels.
This can help managers quickly identify and respond to the most critical messages while reducing the amount of time spent sifting through less important emails.
Use tools That help in the supply chain management process
As a result of such collaboration platforms, supply chain managers can gain a clear and structured understanding of their supply chain processes, identify bottlenecks and inefficiencies, make better decisions based on data, and reduce email overload by improving the visibility of available partner offers and reducing the need to send so many emails. By doing so, communication can be streamlined, efficiency can be improved, and productivity can be increased.
In conclusion, email overload can have a significant impact on supply chain managers. However, by implementing strategies such as setting specific times to check emails, using email filters and labels, and using alternative management tools, managers can effectively manage their inboxes and reduce the negative impact on their work. Being the first priority, find ways to kill as many emails as possible.
If you're looking for a logistics platform that can help you streamline your supply chain processes and avoid email overload in 2023 click the link below to learn more about our solution.
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