Reverse Logistics

Transport & Modalities

Reverse Logistics

Reverse logistics refers to the flows of goods returning from customer to origin for returns, repairs, recycling, or disposal.

Why It Matters

Reverse flows are more unpredictable and costly than forward logistics. Procurement teams need clear processes and carrier agreements to manage returns efficiently, avoid hidden costs, and support sustainability through recycling and reuse.

Related Terms & Resources

This term connects most directly to:

  • Cost-to-Serve — returns and repairs are a real, often under-counted driver of cost-to-serve.

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