Procurement & Costs
Cost-to-Serve
Cost-to-Serve (CTS) calculates the true cost of delivering a product to a customer, considering not just freight rates but also storage, handling, urgency, and complexity.
Why it Matters: Many companies discover that a small share of orders consumes a disproportionate share of costs. By analyzing CTS, procurement and supply chain teams identify unprofitable flows and redesign logistics for margin protection.
